Frequently Asked Questions

What COVID-19 precautions are you taking now restrictions have been lifted?Chevron

We have now returned to pre-COVID working practices, though please note the following points:

  • As of 27th January 2022, face masks are no longer required to be worn during your experience.
  • Hand sanitiser will remain available outside each of our rooms, as well as in our reception area.

Are you offering an NHS discount?Chevron

Yes! To thank all our hardworking NHS workers and social carers for their efforts we're giving you 20% off your booking.

To take advantage of this offer simply enter discount code NHS20 at checkout (the game must be booked by the NHS worker or social carer), and then present an ID for proof when you arrive for your game.

What is an Escape Room?Chevron

An Escape Room is an experience activity where a group of people are put/locked in a room and must find and solve a series of puzzles in order to solve or escape the room

Think Crystal Maze only instead of one person having two minutes to complete one puzzle you have 60 minutes for a team to complete 20 interconnected puzzles.

How many people can play at once?Chevron

Our rooms can take teams of two to six players per game. We suggest the optimum team size is four people, but experience and age range can have differing impacts on the teams ability to escape!

Do you offer a student discount?Chevron

For the 2021/2022 academic year we're offering students a game of our room Blackmail, for a team of up to 6 players, for £60. This discount is available for games played at any time, Monday to Friday. All members of the team should be students, and be able to produce ID (e.g. NUS card) on request. Use discount code NUS60 at checkout to claim your discount. This discount cannot be used in conjunction with any other discount or offer.

We've never done an escape room before, which room do you recommend?Chevron

For beginners we recommend Blackmail as a great introduction into what escape rooms are all about.

Your first experience of an escape room can be, well, puzzling to say the least - Blackmail is a traditional style game, where the puzzle difficulty increases as the game progresses, allowing new players to grow into the challenge.

What are your opening times?Chevron

At present we are open 7 days a week, with our first game available at 9:30am and our last at 8:00pm.

How old do you have to be? (Can I bring my kids?)Chevron

We have no specific lower age limit for players, though we do ask that all children under 16 are accompanied by a paying adult (18+). If you think your child would enjoy being in a strange room, finding and solving puzzles, then they will most likely enjoy an escape room.

The Mystic's Cabin contains themes and content that will not be suitable for young children, if your group contains young children we suggest Blackmail will be a more suitable game. Please feel free to contact us if you are unsure.

How much physical activity is there in an escape room?Chevron

Escape Rooms involve finding and solving puzzles, so you will be moving around a room, opening things, looking in, around, and under things. However, at Escape Brum, there is no requirement for any exertion - you will not be required to lift anything heavy, run or climb.

When should I arrive for my game?Chevron

We ask that you arrive at your allotted start time, and no later.

We do have a waiting area for anyone that turns up a little early.

Do I need to bring anything with me?Chevron

Essentially no, everything you will need will be in the room, although if you need glasses to read then we suggest you bring them. We have lockers you can use if required and you can take the key into the room with you, or if you wish to take your personal possessions into the room that is fine - our only request is that pictures and videos are not taken inside the rooms as we wish to keep them secret. Please note any personal items you bring with you, either left in a locker or taken into the room is done so at your own risk.

What facilities do you have?Chevron

We have toilets, and a waiting area for early arrivals.

What happens if I don't get out in time?Chevron

We will endeavour to give your team the best experience possible; If there is no team booked directly after you or if you are very close to completion we will allow you to finish the room. If we do have another team expected, or if you have a way to go after the 60 minutes has elapsed your host will enter the room and guide you through the last stages.

What happens if I am late?Chevron

If you are running late please call us on 07775075081 to let us know. If there is no team booked in the slot after yours then there should be no problem, however if there is another team due then we may need to shorten your allowed time in the room or even cancel your game.

I booked for a certain number, but want to bring extra, can I do this?Chevron

Yes, but please let us know prior to arrival if this is the case. Maximum team size is 6, we can arrange payment on arrival for any additional players.

Do you sell Gift Vouchers?Chevron

Yes, Gift Vouchers are available through our booking site, they can be bought either as a monetary voucher to give the recipient a discount on their booking, or as a whole game voucher for a specific number of players. Both types of voucher have an expiry of 1 year after purchase, and can be used at any time on any booking slot.

If you bought or received a gift voucher just prior to, or during, the COVID-19 pandemic, and it expired before you were able to use it please contact us. We will extend the expiry date for vouchers in these circumstances.

I have a voucher/discount code, how do I use it?Chevron

Voucher codes are entered during the booking process and will automatically adjust your price accordingly. Click here for further instructions on this process.

Will I actually be locked in a room?Chevron

Whilst some Escape Rooms do physically lock you in the room, we have designed our rooms such that the entry doors are not locked meaning you can exit the room at any time should you feel the need. You will be free to re-enter the room too, though please note that the clock will not stop if you do exit mid-game!

Do your games incorporate actors?Chevron

Our games do not use actors within the rooms.

Do you have parking available?Chevron

Yes, we have free off street parking available, visit our Find Us page

My question is not answered here?Chevron

If you have another question not answered above you can email us ([email protected]) or visit our Facebook page and IM us, or call us on (+44)07775075081.