Frequently Asked Questions

An Escape Room is an activity experience where a group of people enter a room and must find and solve a series of puzzles in order to complete the objective of the room.

Think Crystal Maze only instead of one person having two minutes to complete one puzzle you have 60 minutes for a team to complete 20 interconnected puzzles.

Our rooms can take teams of two to six players per game. We suggest the optimum team size is four people, but experience and age range can have differing impacts on the team’s ability to escape! Generally speaking, having more players makes the game easier.

We are open 7 days a week, with our first game available at 9:30am on weekdays, 9.00am on weekends, and our last at 8:00pm.

Yes, we have free off-street parking available. Visit our Find Us page for more details.

We have no specific lower age limit for players, though we do require that all children under 16 are accompanied by a paying adult (18+). Whilst our rooms are aimed at adults, that does not mean younger players will not be able to get involved and enjoy the game too. If you think your child would enjoy being in a strange room, finding and solving puzzles, then they will most likely enjoy an escape room.

We find that children from around 7 years and up can get involved with the easier parts of games such as searching, opening locks, and spotting things. From around 12 years old children tend to be able to complete large aspects of games, but might need some guidance here and there.

The Mystic's Cabin contains themes and content that will not be suitable for young children; if your group contains young children we suggest Blackmail will be a more suitable game. Please feel free to contact us if you are unsure.

Escape Rooms involve finding and solving puzzles, so you will be moving around a room, opening things, looking in, around, and under things. However, at Escape Brum, there is no requirement for any exertion - you will not be required to lift anything heavy, run or climb. Labyrinth involves some crawling, so may not be suitable for those with impaired mobility.

We ask that you arrive at your allotted start time. On average, visits last about one and a half hours, including the brief, the game and the debrief. If you are late we may have to shorten or even cancel your game (with no refund).

We do have a waiting area with a few small puzzles for anyone that turns up a little early.

Essentially no, everything you will need will be in the room. However, if you need glasses to read then we suggest you bring them. We have lockers you can use if required and you can take the key into the room with you, or if you wish to take your personal possessions into the room that is fine — our only request is that pictures and videos are not taken inside the rooms as we wish to keep them secret. Please note any personal items you bring with you, either left in a locker or taken into the room, are done so at your own risk.

We have toilets, and a waiting area for early arrivals. We can provide drinking water on request.

We will endeavour to give your team the best experience possible. If there is no team booked directly after you or if you are very close to completion, we will allow you to finish the room. If we do have another team expected, or if you have a way to go after the 60 minutes has elapsed, your host will enter the room and guide you through the last stages.

If you are running late please call us on 07775075081 to let us know. If there is no team booked in the slot after yours then there should be no problem. However, if there is another team due then we may need to shorten your allowed time in the room or even cancel your game (with no refund).

Yes, but please let us know prior to arrival if this is the case. The maximum team size is 6, and we can arrange payment on arrival for any additional players.

Whilst some Escape Rooms do physically lock you in the room, we have designed our rooms such that the entry doors are not locked — meaning you can exit the room at any time should you feel the need. You will be free to re-enter the room too, though please note that the clock will not stop if you exit mid-game!

Our games do not use actors within the rooms.

Voucher codes are entered during the booking process and will automatically adjust your price accordingly. Click here for further instructions on this process.

Yes, Gift Vouchers are available through our booking site. They can be bought either as a monetary voucher or as a whole game voucher for a specific number of players. Both types of voucher have a 1-year expiry and can be used on any booking slot.

Check out our offers page for all our current offers: Current offers

For beginners we recommend Blackmail as a great introduction into what escape rooms are all about.

Your first experience of an escape room can be, well, puzzling to say the least — Blackmail is a traditional style escape game, where the puzzle difficulty increases as the game progresses, allowing new players to grow into the challenge.

Check out our offers page for all our current discounts: Current offers

Our venue is an old industrial warehouse unit and has a step at the entrance door, plus several steps as you enter the main reception area, meaning it is unfortunately not wheelchair accessible.

If you have another question not answered above you can email us ([email protected]), or visit our Facebook page and message us. You can also call or WhatsApp us on (+44) 07775075081.