Where we offer goods or services for sale, these will be subject to our terms and conditions of sale which can be found here.
www.escapebrum.com is a site operated by Escape Brum Limited (“We”). We are a limited company registered in England and Wales under company number 11037561 and our registered office is at 68 Camden Street, Birmingham, B1 3DP.
[Our UK VAT number is [NUMBER].]
If we allow you to create a user ID (and/or password) to access the site or any part of it, then these are for your own personal use and you must not let any other person use them. If you think that someone else has access to your user ID (and/or password) please let us know at [e-mail address].
You may use our site only for lawful purposes. You may not and must not use our site to:
You are responsible for making all arrangements necessary for you to have access to our site.
Our site is made available free of charge. We do not promise that any part of our site will always be available or be uninterrupted and we will have no liability to you if for any reason all or part of our site is unavailable or interrupted at any time or for any period.
We may suspend, withdraw, discontinue or change all or any part of our site at any time without notice.
If we allow you to post content on our site you agree that any content that you post will not:
If any content that you post breaches these terms, you agree that you will indemnify us against any costs or expenses that we may incur as a result. You also agree that we will also be entitled toto disclose your identity to any third party who claims that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
If we deem in our sole opinion that any content infringes these provisions, then we shall be entitled to remove such posts and take any further action that we deem reasonably necessary to deal with such issues. Notwithstanding this, we do not actively monitor content posted on our site.
Where you post material to our site, you grant us a worldwide, perpetual, royalty free licence to use such posting in whatever way we feel appropriate.
If you are aware of any posts that may infringe these requirements or wish to complain about any post, please let us know at [email protected].
Posts by other users are the views and opinions of such users and do not necessarily reflect our views or opinions.
Whilst we will use reasonable efforts to ensure that our site is safe, due to the nature of the internet we cannot guarantee that the site is free from viruses or other malicious code and we do not accept any liability for any damage caused to your equipment or otherwise arising out of any such viruses or code. Therefore, it is vital that you ensure that your anti-virus software is up to date.
You must not knowingly introduce any viruses or other malicious code onto our site or seek to gain unauthorised access to our systems or any systems that host our site. You must not attack our site with a denial of service attack or distributed denial of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use or as permitted by law. You must always acknowledge our status as the owner of such materials.
If you wish to use any material from our site for commercial use then you must obtain a licence for that use from us.
The security of communications sent over the Internet (including by e-mail) is subject to many factors outside of our control. We do not guarantee the security or confidentiality of any electronic communications.
We shall have no liability for your inability to connect to or to access our site which may result from any faults, errors or problems relating to your PC hardware, software, network or security, or your Internet service provider or any other similar problem.
Where we believe that there has been a breach by you of these terms and conditions, we shall be entitled to take such action as feel appropriate, which may include warning you as to your future conduct, barring you from using our site, instigating legal action against you and/or disclosing any information to such authorities (including law enforcement) as we feel is necessary in our reasonable opinion.
You may link to our home page, provided that this is done in a fair and legal way and that the link does not damage our reputation or take advantage of it.
You must not create a link in any way to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
Where we provide links to other sites and resources provided by third parties these are provided for information only. Obviously, we have no control over the contents of those websites or resources, and cannot accept no responsibility for them or for any loss or damage that may arise from your use of them.
["TRADE MARK 1"] and ["TRADE MARK 2"] are [UK registered] trademarks of [COMPANY NAME]. You are not permitted to use them without our approval, unless they are part of material you are using as permitted under How you may use material on our site [INSERT AS LINK].
Whilst we may update our site from time to time, we are not obliged to. Therefore, it may be that information on our site may be out of date when you access it and is used at your risk.
Where you are using the site in the course of your business we exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it to the fullest extent permitted by law. Additionally, we will have no liability to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise in connection with use of or inability to use our site, or use of or reliance on any content displayed on our site.
We will not be liable for, loss of profits, sales, business, or revenue, business interruption, loss of anticipated savings or any indirect or consequential loss or damage.
Where you are a consumer, we will only be responsible for losses that are foreseeable.
We do not exclude liability for death or personal injury caused by our negligence or for any other liability which we cannot exclude by law.
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although We make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.
If you wish to contact us in respect of our site, please contact us at [email protected]. Thank you for visiting our site.
Ensuring the privacy of your personal data is important to us at Escape Brum Limited and we want you to know what kind of information we collect about you and how we use it.
We've set out all the details below.
Please take the time to read and understand this policy.
>We are Escape Brum Limited, of 68 Camden Street, Birmingham, B1 3DP (and we are referred to as, “we”, “us” and “our” in this privacy notice). We are the data controller and responsible for your personal data collected through the www.escapebrum.com website (the “website”). [Our VAT number is [VAT NUMBER].]
We use appropriate procedures and technical security measures (such as https) to safeguard your information.
We require any third party who is contracted to process your personal data on our behalf to protect the security of your data in accordance with the law.
We collect personal data for managing our customer relationship with you. In the majority of cases, we receive the personal data from you directly, for example when you buy products from us. We use such data for various purposes such as to provide the products you have ordered. For further information please see the section headed ‘Uses made of your personal data’.
Personal information means any information about an individual from which that person can be identified. Anonymised data, where an individual can no longer be identified is not included in this definition.
We will not knowingly collect any data from children under the age of 13. You are not permitted to use or submit your data to the website if you are under the age of 13.
The following groups of personal data are collected:
We also collect, use and share Aggregated Data such as statistical data for any purpose. Aggregated Data may include your personal data but is not considered personal data as it does not directly or indirectly reveal your identity. For example, we may collate the country location of users so we can see how many users are visiting our website from a particular country. If we combine or connect Aggregated Data with your personal data such that it can identify you, we will treat the combined data as personal data and it will be handled in accordance with this privacy notice.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
As you interact with our website(s), we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
We may receive technical data about you if you visit other websites employing our cookies. Please see our cookies policy for further information.
We will only use your personal information when the law allows us to. We will only collect personal data from you:
We use personal data for a number of different purposes. The table below sets these out together with our legal basis for processing the data. Note that there may be more than one lawful basis which underlies our use of your personal data.
|Purpose/Activity||Type of data||Lawful basis for processing including basis of legitimate interest|
|To log you as a user or customer||(a) Identity
|(a) Performance of a contract with you|
|To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover any monies due to us)
|To enable you to partake in a prize draw, competition, complete a survey or feedback form||(a) Identity
(e) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to understand how customers use our products/services, to develop them and grow our business)
|To manage our relationship with you which will include:
(b) Asking you to provide a review, take a survey or leave feedback
(b) Contact(c) Profile
(d) Marketing and Communications
|(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)||(a) Identity
|(a) Necessary for our legitimate interests (for operating our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
|To deliver relevant content and advertisements to you and gauge or understand the relevance of the advertising we serve to you||(a) Identity
(e) Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to develop our marketing strategy)|
|To make suggestions and/or recommendations to you in relation to goods or services that may be of interest to you||(a) Identity
(f) Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our business)|
|To carry out analysis to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical
|Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)|
We will only use your personal data for the purposes for which we collected it. If we reasonably consider that we need to use it for a different reason then we will do so only if that reason is compatible with the original purpose.
We will contact you if we want to use your personal data for an unrelated purpose and we will explain the legal basis which allows us to do so. Where required or permitted by law, we may process personal data in compliance with the above rules without your consent.
If you have any questions about how we use any of your personal data, please contact our Data Privacy Manager, at [email protected].
To make sure we meet our legal data protection and privacy obligations, we only hold on to your information for as long as we actually need it for the purposes we acquired it for in the first place. After that we will either delete it or anonymise it so that it cannot be linked back to you. For further information please contact us on [email protected].
We will provide you with choices regarding certain personal data uses around marketing and advertising.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think may be of interest to you. This is how we decide which product and offers may be relevant to you.
You will receive marketing communications from us if you have requested such information from us. We may also send you marketing or information about our goods or services if you have purchased similar goods or services from us and you have not opted out of receiving marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
If you do not wish to continue receiving marketing information from us (or any third party, if applicable) you can opt out at any time by contacting us on [email protected] or by using an opt-out link on any message we send you.
Cookies are a small text file that is placed on your computer, tablet or mobile phone when you access our website. They help us to provide you with the best user experience when browsing our website. They also help us and our advertising networks to make advertising relevant to you and your interests.
Our website may include links to and from the websites. These websites have their own privacy notices and that we do not accept any responsibility or liability for their policies. You should check the privacy policies of any website you visit before you submit any personal data to such websites.
We may share your personal data with the following third parties and for the purposes set out below:
|Third Party||Purpose for sharing your personal data|
|Third party payment processing services (such as www.worldpay.com) to process your payment to us. We do not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;||To process your payments to us|
|Third party service providers (such as www.resova.co.uk) that we engage to book the services you have ordered;||To fulfil our contract with you.|
|We may share personal data with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction.||To protect our customers and website from fraud and theft.|
|analytics and search engine||To assist us in the improvement and optimisation of our website.|
|[INSERT OTHER THIRD PARTIES]||[INSERT]|
Please note we may also share your personal data:
The personal data we collect from you may be stored at, and transferred to destinations outside the European Economic Area ("EEA") in accordance with lawful processes relating to the transfer of personal data across borders. Your personal data may also be processed by staff operating outside the EEA who may work for us or for one of our suppliers. Such staff may be engaged in activities including but not limited to the fulfilment of your order, the processing of your payment details and the provision of any support services. We will take all necessary steps to ensure that your data is treated securely and lawfully.
If we transfer personal data outside the EEA, we will ensure appropriate safeguards are in place. This may include using contractual clauses approved by the European Commission which give personal data the same protection as it has in the EEA. For further information please see here
Please contact us if you want further information on the countries to which we may transfer personal data.
Under certain circumstances, by law you have the right to:
A summary of each of these rights are set out below. If you wish to exercise any of these rights, please email us at [email protected].
You can have your personal data corrected if it is incomplete or inaccurate.
You can request a copy of the personal data we hold about you and details of how we have processed it.
You can request that we erase your personal data, where we have no valid reason for us continuing to process it. We may not be able to comply with your request for legal reasons which will be notified to you after you have made your request.
You can request us to suspend the processing of your personal data in certain scenarios but we do not have to comply with your request if we have overriding legitimate grounds to use it.
You have the right to obtain an electronic copy of your personal data or request the transfer of your personal data to another company. This right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it. You also have the right to object to our processing of your personal data for direct marketing purposes. In certain circumstances, we may we may have compelling legitimate grounds to process your data which override your rights and freedoms.
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data.
We aim to respond to all genuine requests within one month but sometimes it may take longer if your request is particularly complex or if you have made a number of requests. In this case, we will notify you and keep you updated. We may request specific information from you to confirm your identity and ensure your right to exercise any rights set out above.
If you have any concerns or complaints regarding the way in which we process your data please email us in the first instance on [email protected]. You can also contact the ICO (the data protection regulator in the UK). We would, however, appreciate the chance to deal with your concerns before you contact the ICO.
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website or let you know by email.
We are happy to answer any questions you may have about your data. Please email any queries to [email protected].
This privacy notice was last updated on
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A cookie is a small text file that may be placed on your device when you visit our website. When you next visit our website the cookie allows us to distinguish you from other users.
There are two broad categories of cookies:
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete user experience that we pride ourselves on providing our customers.